Keep more of the funds your organization raises using MemberHub's Advanced Pricing option.
MemberHub’s Advanced Pricing option offers optimal flexibility when covering fundraising costs. If you select the Advanced Pricing option, your organization will be charged a 7.5% platform fee for each transaction. Donors will not have the option to tip.
With Advanced Pricing, your organization, your donors, or both can cover the platform fee. Depending on your choices, you may also be able to have donors pay the credit card processing fee.
We explain in more detail below.
Have your Organization Pay All Fees
With this option, donors are only charged for their donations. Your organization receives the donation amount minus the fees.
Notice that the Add a fixed amount to each donation to offset costs checkbox is not selected. This unchecked box means that donors won’t be asked to pay any fees.
Have Donors Pay All Fees
With this option, your donors cover all fees. Your organization receives the entire donation amount.
Notice that the Have donors pay credit or debit card processing fees checkbox IS selected. This checked box means that your donors will pay the payment processing fees.
Share Fees Between Donors and Your Organization
There are four ways to share fees between your organization and donors.
1. Have your organization cover both fees, but add a convenience fee to each transaction to offset those costs.
A convenience fee is a one-time amount added to each transaction. You determine the fee amount and set it while creating your Experience. The convenience fee is applied to the platform and payment processing fees, and then your organization pays the rest.
Notice that the Add a fixed amount to each donation to offset costs checkbox IS selected. This checked box means that your donors will pay the convenience fee.
2. Add the platform fee to each donation, but have your organization cover the payment processing fee.
Notice that the Have donors pay credit or debit card processing fees checkbox is NOT selected. This unchecked box means that your donors don’t pay the payment processing fee.
3. Give donors the option to cover the platform fee, but have your organization cover the payment processing fee.
Your organization will only be responsible for the platform fee if the donor declines to pay it themselves. On average, over 90% of donors are willing to cover this fee if an organization gives them the option.
Notice that the Have donors pay credit or debit card processing fees checkbox is NOT selected. This unchecked box means that your donors don’t pay the payment processing fee.
4. Give donors the option to cover the platform fee, but require them to cover the payment processing fee.
Notice that the Have donors pay credit or debit card processing fees checkbox IS selected. This checked box means that your donors will pay the payment processing fees.
Good to Know
- Once your Experience is published, you won’t be able to change your Advanced Pricing selection to Free Pricing. Double-check all settings before publishing.
- Both fees are individually applied to each transaction and are immediately deducted when the donor pays.
- You can ONLY make the platform fee optional, not the payment processing fee.