MemberHub uses fees and tips collected through donations to cover operating costs, which allow us to continue providing the best fundraising platform possible for nonprofits and causes. We’ve partnered with Stripe for payment processing, which also collects a small fee. We provide different options for collecting fees: the free plan and the percent plan to accommodate all fundraising needs. Learn more about each option below.  

If you select free pricing

The free plan does not include a MemberHub fee for you or your donors. On this plan, optional donor tips fund the experience costs. Even if no one leaves a tip, there are still no MemberHub fees to your experience.

The only fee you’ll pay on this plan is the credit card processing fee for Stripe. Stripe automatically deducts their fee before each transaction hits your account. 

It is not currently possible to have your donors pay the Stripe fee when using the tip plan. Learn more about how fees are calculated here. 

If you select percent pricing

With the percent plan, you can have your donors pay none, one or both of the following fees:

• Platform fee: This is MemberHub’s processing charge that covers our cost of operation, maintenance, and support for your fundraiser. This platform fee is 7.5%. 
• Stripe fee: This is the standard fee for credit card processing. It’s charged by Stripe, our third-party credit card processing partner. Their fee is 3.5% +  $0.50 per transaction for American express and 2.2% + $0.30 per transaction for all other credit cards.

How to pass fees to donors

If you’ve selected the percent plan, you can have your donors pay these fees by selecting the correct option in the donations section of your experience setup. Scroll down to this card and click  MORE OPTIONS:

Please note: The option to pass on the credit card processing fees to donors is only available for organizations in countries that allow it. If you do not see this option, it’s because it is not allowed.