Don’t worry! We make it easy to collect these donations.
There may come a time when you put on a fundraiser where donations are not charged immediately. For instance, an a-thon campaign where donations are charged per unit of activity after the event concludes; or an auction where the winning bid is charged at the end of the fundraiser.
Since their credit card isn’t charged until later, the transaction may fail if:
- The limit on their card that was reached prior to the donation charge
- The card expired between when their donation/bid/pledge was placed and when the transaction was charged
- They froze their account as a result of misplacing their card
Thankfully, you have some options! If this happens, both the donor and organizer receive an email notification that the payment has failed. Donor and/or campaign organizers can retry the payment directly from the email in just a few clicks.
What donors can expect
If a donor makes one of the donations mentioned above, but their transaction fails:
- They will receive an email from RallyUp informing them that their donation did not reach the organization
- In the email, a link to a donation page is provided to quickly remake their donation
- From the donation page, payment information can be edited, if necessary, and the donation resubmitted.
It’s that simple.
How donors can resubmit their donation
- In the notification email sent from RallyUp, click the ‘Update Information and Complete Payment’ button.
- From this page, click ‘SUBMIT PAYMENT’* to use the payment information initially entered.
- Click ‘EDIT’ under the ‘payment method’ section to enter new credit card information.
- Click ‘SUBMIT PAYMENT’
What campaign organizers can expect
When it comes to the campaign organizer, they have full transparency into what is going on. When a donation on a campaign fails, the organizer:
- Will receive an email notification of the failed payment(s) on their fundraiser
- Can click the link in the email to view the failed payments
- Will receive an email notification when a donation is successfully remade.
How the organizer can retry the failed charge for the donor
Not only can the donor retry their donation after a failed transaction, but so can the organizer! Here’s how:
- Click on the link ‘VIEW FAILED PAYMENTS’ link in the email or go to ‘View Donations*’ in your campaign management menu
- Under the ‘Status’ column, filter for failed payments
- Hover your mouse over the donation you want to resubmit. In the 3 dotted menu at the right of the row, click ‘Update Payment Information’
- In the box that appears, you can submit using the previous payment information or enter new payment information
- Click ‘RESUBMIT PAYMENT’
Done and done.
Give your donors a nudge
If you want to remind your donors of the failed payment to encourage a resubmission, organizers can resend donors the “Failed payment notification” email! Just click on the 3 dotted menu on the ‘View Donations’ page. Keep in mind that this will only appear in the menu for payments that are in ‘Failed’ status.
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