The MH Pay app linked to our credit card reader is great for accepting payment on the fly! These devices will help you with concessions and events. You will see transactions in your Orders and Payout reports, but purchases will not connect to products in the Store or track inventory. Customers and Memberships will need to be manually entered.
Download the MH Pay app from the apple store and a order your credit card reader via your MemberHub store admin to get started.
The reader can only pair with one device at a time. So for example, if you want 4 credit card readers available for use, you will also need 4 iOS devices with MH Pay installed. Each reader can then be paired with its respective device.
Card Reader Instructions:
Ordering your Reader
Order your reader directly through your MemberHub store administration site. Visit the settings page and click Order a Stripe Reader.
You will receive shipping information after your order, but the readers typically arrive within a week.
Turning the reader on and off
To turn on the BBPOS Chipper 2X BT, press and release the power button. The status light turns on to indicate power. The reader waits for a Bluetooth connection for five minutes before turning off.
When the reader is connect to the MH Pay app, its status light shines steady blue. If inactive for more than 30 seconds, it enters standby mode to conserve power, and the status light begins flashing at 5-second intervals. The reader stays connected to your iOS device while in standby and automatically exits standby mode when you resume activity.
The reader automatically turns off after 10 hours of inactivity. To turn the reader off manually, press and hold the power button until the status light goes out. You don’t need to turn off the reader to conserve power.
Status light
Whenever the BBPOS Chipper 2X BT is turned on, the LED located beside the power button shows the reader’s current status.
| LIGHT | MEANING |
|---|---|
| None | The reader is off. |
| Flashing blue every second | The reader is on and ready to connect to a device. (Will turn off after 5 min.) |
| Multicolored flashing | The reader has been discovered using Bluetooth Proximity and is ready to connect. |
| Steady blue | The reader is connected to a device. |
| Flashing blue every 5 seconds | The reader is in standby mode. (Will remain in standby indefinitely.) |
| Alternating red and magenta | The reader is charging. |
| Flashing red | The reader’s battery is low. |
| Rapidly flashing blue and orange | The reader has finished installing a software update. If the reader is unresponsive after the update completes, restart the reader by turning it off and on. |
Charging the reader
To charge the BBPOS Chipper 2X BT, use the included micro USB cable. The USB port does not work for connecting the reader to a device—it’s only for charging.
Pairing your Reader with the MH Pay app
After logging in and selecting your Organization, click the settings icon in the top right corner. Then select Connect to Reader. Make sure your card reader is on and the blue light is blinking.
When the reader has been found, you will see an indication:
Click on the # reader found... and then select the reader that you want to pair with your device. When it is paired, you will see a Success message.
Choose Okay and Done until you return to the MemberHub Terminal Screen. When a device is successfully paired, the Process a New Payment button is enabled.
Troubleshooting Bluetooth connection issues
Make sure that you do not have the device paired via iPhone Bluetooth settings and only begin the pairing process when the MH Pay app is open. If you have previously paired the device, make sure to choose Forget Device in your Bluetooth settings. Then, start fresh by closing the MH Pay app, turning off the swiper, and disabling Bluetooth.
Then turn on Bluetooth on your iPhone, login to the MH Pay app, click settings and connect reader, then turn on your reader in pairing mode.
Using the MH Pay App
Install the MH Pay App
Install the free MH pay app from the Apple Store
Login to the MH Pay App
Login to the MH Pay app using your previously existing MemberHub login credentials.
Select the organization you want to connect to. If you are part of multiple organizations, you will want to make sure to select the correct organization.
Process Payments Using the MH Pay App
If your card reader is paired, you will be able to click on the Process a new payment button. Otherwise see above for pairing your card reader.
In the Payment screen, enter the information as prompted:
- Price is the total amount charged. If you MemberHub store is setup to pass processing fees to your payer, those fees will be added to the price entered.
- Email address will be used to send an email receipt to your purchaser.
- Notes about the order will be be included in the email receipt and in your Order Report that you download from your MemberHub store. Take a moment to put meaningful information in this section before processing payment.
Click the Charge button and you will be prompted with a confirmation screen.
Click Continue and then you will see a screen indicating that the Reader is Ready for Card.
Tap, insert, or swipe the credit card to complete the transaction.