Are you transitioning your organization's officers? Make sure you also transfer your Stripe account ownership. You can transfer the Stripe account by viewing your Stripe express dashboard then going to your Profile icon > Platform settings > Management and Ownership and update the information to be the new officer's. If you can't work with the new officer directly to update this, you can add their email address to the team members section further down, and they can log in themselves to complete this. More detailed steps can be found below.
Please note: The easiest way to transfer your Stripe account is to sit down with your current Stripe account holder and the new officer taking over either in person, via phone or Zoom and work together to do so. The current Stripe account holder is likely the current President or Treasurer of your organization. You can find out what email address is listed as the current Stripe account holder by going to Store Management > Edit Store Settings. In the box under Stripe Accounts will be an email address. This is the email address listed as the current owner on your Stripe account. If you do not know who this email address belongs to, please contact us at MemberHub Support.
If you are the current Stripe Account Holder, are you able to work with your new officer either in person, via phone or via Zoom to update this information?
If Yes--> Please follow these steps: Transitioning your Stripe Account, Updating Management and Ownership
If No --> Please follow these steps: Transitioning your Stripe Account, Using Team Members
Transitioning your Stripe Account, Updating Management and Ownership
Follow these steps if you are ready to transfer your Stripe account ownership to a new or incoming officer and are able to work together to do so either in person, via phone or via Zoom.
1. Visit your MemberHub site and click Store Management > Edit Store Settings on the left hand side.
2. Click View Express Dashboard to be taken to your Stripe Express Dashboard.
3. If you have multiple team members currently listed on your account, you may see this screen. If you do not, proceed to Step 4. If you see a screen similar to below, please click the account for which you wish to use.
4. Next you will be texted a Stripe verification code to the phone number listed on your account. Enter that code on this screen and click continue.
Note: If you no longer have access to the phone number listed on the account, you can click the "I no longer have access to this phone number" option under the continue button. This will walk you through some other verification options depending on your specific circumstances such as sending the code via email, or prompting you to add a picture of your ID (such as drivers license) for verification.
5. After you enter the code, you will see your Stripe Express Dashboard. Click the profile icon at the top right.
6. Scroll Down to the Bottom and Click MemberHub/Givebacks under the Platform Settings Section.
7. On the section that opens to the right of your screen, click the pencil icon under Management and Ownership to edit this.
8. Under this Management and Ownership Section, Update the details to be the new officers.
Replace the following information:
- Legal Name: Enter your new officers first and last name as its printed on their Identification such as Drivers License.
- Email Address: The best contact email address for your new officer. Tip: Use a generic PTA email address if you have one, as it may help prevent access issues down the road.
- Job Title: This is your new officers position (I.E. President, Treasurer Etc.).
- Date of Birth: Enter the new officers date of birth.
- Home Address: This should be your new officers address of residence, as matches their ID, such as Drivers License.
- Phone Number: Enter your new officers cell or home phone number.
- Social Security Number: Click Replace and enter your new officers social security number. This may ask for the full SSN or just the last 4 digits depending on a few factors. This is federally required by law as part of the Know Your Customer Laws. You can learn more here: Why does Stripe need my Social Security Number and EIN?. Tip: If you or the new officer is not comfortable sharing this with each other, you can skip this step for now. New Officer: Just make sure you log into Stripe ASAP once this form has been submitted, and update this to avoid any future issues.
9. Click Submit.
10. Close the platform settings column on the right by clicking the X at the top right.
11. Locate the Stripe Express Account email address and phone number located at the top of the account page (Under your profile icon at the top right). If this contact information listed also belongs to a previous officer, you will want to update this here as well, by clicking the arrow next to each.
12. Stripe will send a verification code to your email. Enter the code in the box that pop's up.
13. Edit the phone number and or email you want listed and click save.
Stripe may send a second verification code to the updated number/email. Enter that code if prompted in the box.
14. Done! Your previous account holder has been removed, and their contact information was replaced on your account.
Notes:
- The new officer who was added with this method will not get an email or notification of being added. However they will now be able to view the Stripe express dashboard by clicking the link from the edit store settings page.
- After completing these steps, your Stripe account will go Pending, while Stripe verifies this information. This should not take longer than 1 hr. If you do see the account is marked pending for a longer period, please contact us at MemberHub Support.
You are all set. Your Stripe account has been transferred!
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Transitioning your Stripe Account, Using Team Members
Use this option to transfer your Stripe account ownership if you can not work with the new officer directly. The current officer/ Stripe Account Owner should complete these instructions up to Step #10. The new officer should continue from Step #11. Please note: That by using this option, your new officer still needs to login and finish these steps themselves within 7 days of you adding them, in order to avoid your account being restricted, and no longer being able to receive payouts.
1. Visit your MemberHub site and click Store Management > Edit Store Settings on the left hand side.
2. Click View Express Dashboard to be taken to your Stripe Express Dashboard.
3. If you have multiple team members currently listed on your account, you may see this screen. If you do not, proceed to Step 4. If you see a screen similar to below, please click the account for which you wish to use.
4. Next you will be texted a Stripe verification code to the phone number listed on your account. Enter that code on this screen and click continue.
Note: If you no longer have access to the phone number listed on the account, you can click the "I no longer have access to this phone number" option under the continue button. This will walk you through some other verification options depending on your specific circumstances such as sending the code via email, or prompting you to add a picture of your ID (such as drivers license) for verification.
5. After you enter the code, you will see your Stripe Express Dashboard. Click the profile icon at the top right.
6. Scroll Down to the Bottom and Click MemberHub/Givebacks under the Platform Settings Section.
7. On the section that opens to the right of your screen, click the Team Members section.
8. Stripe will send another verification code, this time to the email address for the account which you are viewing the Stripe express dashboard with. Check your email and enter this code on your screen.
Stripe may then also send a second verification code to your phone. Check your texts and enter that code on your screen.
9. Once you have completed these verifications, you will see the team members section. Click Add team member.
10. On the next screen, enter the new officers email address and click Invite. You are done. The new officer, should proceed from Step #11.
11. New officer should proceed with these next steps. Please note, You (as the new officer) have 7 days from the date of your invitation via email to finish this, or you risk the account becoming restricted.
Check your email address for an email invite from Stripe. Click the blue Accept Invite button in that email.
12. Stripe will request a phone number from you to send a code to verify you. Enter a phone number in the mobile number box and click next.
13. Check your texts and enter the verification code that was sent to you on your screen.
14. Click on your account from the list.
15. Stripe will send another verification code to you via text message. Check your texts and enter the code on your screen.
16. After you enter the code, you will see your Stripe Express Dashboard. Click the profile icon at the top right.
17. Scroll Down to the Bottom and Click MemberHub/Givebacks under the Platform Settings Section.
18. On the section that opens to the right of your screen, click the pencil icon under Management and Ownership to edit this.
Replace what is there for:
- Legal Name: Enter your first and last name as its printed on your Identification such as Drivers License.
- Email Address: Enter the best contact email address for you. Tip: Use a generic PTA email address if you have one, as it may help prevent access issues down the road.
- Job Title: This is you officer position (I.E. President, Treasurer Etc.).
- Date of Birth: Enter your date of birth.
- Home Address: This should be your address of residence, as matches on your ID, such as Drivers License.
- Phone Number: Enter your cell or home phone number.
- Social Security Number: Click Replace and enter your social security number. This may ask for the full SSN or just the last 4 digits depending on a few factors. This is federally required by law as part of the Know Your Customer Laws. You can learn more here: Why does Stripe need my Social Security Number and EIN?.
19. Click Submit. You are all done!
20. Close the platform settings column on the right by clicking the X at the top right.
21. Locate the Stripe Express Account email address and phone number located at the top of the account page (Under your profile icon at the top right). If this contact information listed also belongs to a previous officer, you will want to update this here as well, by clicking the arrow next to each.
22. Stripe will send a verification code to your email. Enter the code in the box that pop's up.
23. Edit the phone number and or email you want listed and click save.
Stripe may send a second verification code to the updated number/email. Enter that code if prompted in the box.
24. Done! Your previous account holder has been removed, and their contact information was replaced on your account.
Notes:
- After completing these steps, your Stripe account will go Pending, while Stripe verifies this information. This should not take longer than 1 hr. If you do see the account is marked pending for a longer period, please contact us at MemberHub Support.
You are all set. You are the new Stripe account owner!
Questions? We are happy to help. Please contact us at MemberHub Support.