Learn more about how you can cancel and refund credit card transactions, donations, payments, purchases, and more.
It's easy to cancel and refund credit card transactions within your fundraisers. This article will take you through the simple process.
Note: The instructions below only apply to transactions made by credit card via your MemberHub Store 2.0 with Stripe.
Here's how to cancel and refund a transaction:
- Visit your Store Admin
- Click Orders on the left-hand side
3. Click the order number of the order you want to refund to be taken to the order details page
4. Click the blue refund button at the top of the screenshot
5. Complete! You will see a black box confirming the order has been refunded appears on the bottom of the screen for a few seconds.
Good to know:
- The customer will receive the full amount of the transaction. There is no cost to a refund. If your unit opted to cover processing fees, the fee's will go back to your unit.
- Partial refunds are not supported at this time. If you refund a transaction, it will cancel and refund the full amount of the transaction.
- After initiating the refund, it will take 5-10 business days for the refund to be reflected in the donor’s bank or credit card account.
- Any orders for the MemberHub givebacks can't be refunded this way. Please direct your purchaser to the business the giveback was for to discuss terms for a refund.
- If you have any questions regarding the terms of a refund or the refund process, please contact us at firstname.lastname@example.org