Intellectual Property Policy
MemberHub, Inc takes Intellectual Property (“IP”) rights very seriously. This article outlines how MemberHub, Inc addresses IP disputes for content on our platform (i.e. the Services).
Important Note: MemberHub, Inc cannot give you legal advice on these issues and this article does not constitute legal advice. We recommend that you consult with an attorney before submitting any correspondence to us such as a demand letter or a take-down request, or if you have any questions about IP rights.
1.Copyright Infringement Notice
If you think someone is infringing your copyrighted content on the MemberHub, Inc platform, under the Digital Millennium Copyright Act of 1998 (“DMCA”), you can contact us and send us a takedown notice for that content. Before you send us a takedown notice, be sure that it has all of the elements listed below, or your complaint will not be considered to be complete. We are not required to act on incomplete DMCA notices.
Your complaint must have all the following:
- A physical or electronic signature (typing your full name will suffice) of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed (“Complainant”);
- Identification of the copyrighted work claimed to have been infringed (e.g., a link to your original work), or, if multiple infringed works at a single online website are covered by a single notification, a representative list of such works at that website;
- Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit MemberHub, Inc to locate the material (e.g., a link to your original work);
- Information reasonably sufficient to permit MemberHub, Inc to contact the Complainant, such as an address, telephone number, and, if available, an electronic mail address at which the Complainant may be contacted;
- A statement that the Complainant has a good faith belief that use of the material in the manner complained of is not authorized by the intellectual property owner, its agent, or the law; and
- A statement that the information in the notification is accurate, and under penalty of perjury, that the Complainant is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
If you are reporting the content of a comment, please send us a screenshot or otherwise specify where the alleged infringement is. A LINK TO AN EXPERIENCE PAGE IS INSUFFICIENT FOR MemberHub, Inc TO IDENTIFY INFRINGING MATERIALS.
How do I report a copyright violation?
Once you have all the information you need for your copyright infringement complaint, please send the completed complaint to MemberHub, Inc by mail or email (current contact information is below, this information may change from time to time).
DCMA
MemberHub, Inc, Inc.
410 N Boylan Avenue,
Raleigh, NC 27603
Email: support@memberhub.com
What happens after MemberHub, Inc receives the notice?
When we receive a complete DMCA takedown notice, we will review the complaint and may remove the infringing content or disable users’ access to their Experience or MemberHub, Inc account. We will also forward a copy of the complaint to the MemberHub, Inc User, along with the Complainant’s contact information.
I’m the MemberHub, Inc User and I want to dispute the infringement notice
If you are the MemberHub, Inc User whose material was removed (the “Respondent”) and you believe that your material has been removed or disabled by mistake or misidentification after reviewing the DMCA notice that we forward to you, you will have 5 business days from your receipt of the infringement notice to dispute the claims in a counter notice. You can do so by submitting a complete counter notice by mail and email to MemberHub, Inc (see above). Please note, we are not required to act on incomplete DMCA counter notices.
For the counter notice to be complete, it must include all the following:
- a physical or electronic signature of the Respondent;
- identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled;
- A statement made under penalty of perjury that the Respondent has a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material; and
- the name, address, and telephone number of the Respondent, and a statement that the Respondent consents to the jurisdiction of the Federal District Court for the judicial district in which the address is located, or if the Respondent’s address is outside of the United States, for any judicial district in which the service provider may be found, and that the Respondent will accept service of process from the Complainant or an agent of the Complainant.
If you would like to be able to remove the contested material and MemberHub, Inc has disabled your access to your MemberHub, Inc account or Experience after we forward a DMCA notice to you, then we may choose, in our sole discretion, to briefly reactivate your account to allow you to remove the material. Failure to follow MemberHub, Inc instructions regarding reactivation may result in permanent suspension of the Respondent’s MemberHub account.
What happens next?
After we have received your completed counter notice, we will forward the counter notice to the Complainant. We may then decide, in our sole discretion, to replace the removed material or suspended MemberHub, Inc account between ten (10) to fourteen (14) business days following MemberHub’s receipt of the counter notice, unless we receive written notice from the Complainant that they have filed an action seeking a court order against the Respondent’s activity relating to the unauthorized use of the copyrighted material.
As a reminder, we will take no action upon any failure to provide the information or otherwise follow the process outlined above. All DMCA notices and counter notices must be in English.
- Trademarks
MemberHub, Inc has a different process when it comes to certain types of trademark infringement claims. If you believe your registered word mark or registered service mark is being infringed on the MemberHub, Inc platform, please follow the process below. For all other types of trademarks like trade dress and non-traditional marks including for example sounds, smells and colors, this process does not apply, and we would need to receive a valid court order before we can act on these types of trademark infringement claims.
To submit a complete claim of trademark infringement, please include all the following:
- A statement in good faith from you, the Complainant;
- A statement made under penalty of perjury that the information in the complaint is accurate and that you are the owner or authorized to act on behalf of the owner of the trademark rights described in your complaint. Please note that you may be liable for damages (including costs and attorney’s fees) if you materially misrepresent that material is infringing your trademark(s);
- A statement that you acknowledge that a copy of this infringement notice, including any contact information provided above, may be provided to the MemberHub, Inc User whose content is the subject of the complaint;
- Identifying the mark as it is used on the MemberHub, Inc platform and sufficient information for MemberHub, Inc to identify where it is used on the MemberHub, Inc platform;
- Explaining the basis for the claim of infringement including any applicable registration numbers and countries where the mark is registered; and
- The Complainant’s contact information.
How do I report a covered trademark violation?
Once you have all the information you need for your trademark infringement complaint, please send the complete complaint to by mail or email (see above for that information).
What happens after MemberHub, Inc receives the notice?
When MemberHub, Inc receives a complete trademark infringement notice, we will respond. The response to such notices may include, but is not limited to, removing or disabling access to material claimed to be the subject of infringing activity and/or terminating the user’s account.
- Patents
If you believe that a Experience is offering an Item or service that infringes on a valid and enforceable patent, please follow the process below and submit the complaint to support@memberhub.com. Be sure to include all the following information in your message:
- Explaining the basis for the claim of infringement including any applicable patent registration numbers and countries where the mark is registered, court order, or International Trade Commission order finding infringement;
- The MemberHub, Inc URL of infringing project;
- Your full legal name;
- Your email address (please use company email address);
- Company name (optional);
- Company street address (optional);
- A statement that you understand that MemberHub, Inc may provide third parties, including the affected user, with a copy of this complaint; and
- A statement under penalty of perjury that the information in this complaint is true and correct and that you are the patent holder or are authorized to act on the patent holder’s behalf. Please note that you may be liable for damages (including costs and attorney’s fees) if you materially misrepresent that material is infringing your patent(s)
MemberHub, Inc will review claims of patent infringement and will expeditiously respond to these claims. The response to such notices may include, but is not limited to, removing or disabling access to material or project claimed to be the subject of infringing activity, and/or terminating the user’s account.
We will remove from public view any project that is the subject of a court order finding infringement of an intellectual property right of any kind.