If you've connected your PayPal account to your organization but it's not showing as an option for your donors in the checkout process, it’s likely due to one of the following reasons:
Raffles and sweepstakes
PayPal does not allow their payment option for raffles or sweepstakes. Because of this, PayPal won't show as an option for your donors within these campaign types.
Auctions and or a-thons
For campaigns in which donations are based on activity performed, MemberHub doesn’t allow PayPal as a payment option. This is because there is a delay in the time from when the donation is made to when the payment actually happens.
For example, bids on auctions are made and payment information is entered, but it may be two weeks before a bidder is charged (if their bid wins) at the end of the campaign.
Likewise, for a-thons, donations may be made based on how many laps a runner completes, but because the donation is contingent on the activity, the donor won’t be charged until the campaign is finalized.
In our experience, using PayPal for campaign styles with a time gap between the time of donation and the time the payment actually gets processed may lead to confusion. In some cases, donors may forget that they pledged or bid a certain amount. Because PayPal initiates an alert that requires approval from the donor, using this payment method could prevent donations originally pledged or amounts bid from going through. Alternate payment methods help to ensure your campaign receives the funds originally pled or bid, and that auction winners receive the items they’ve won.
If you're not running a raffle, sweepstakes, auction or a-thon and you've linked your PayPal account to your organization, you'll still need to enable PayPal as a payment method for each fundraiser manually. It will not appear as a payment option for your donors until you have completed this step.
How to enable PayPal in campaign setup:
- Go to your campaigns in the left menu (the megaphone icon).
- Click the title of the campaign you're working on, then click EDIT.
- Go to the donations section of setup.
- Scroll down to the card with payment options and check the box for PayPal.
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