Add physical ticket purchases to your Raffle or Sweepstakes entry records so donors can participate offline. 

If you’re selling Raffle or Sweepstakes entries offline in addition to the tickets being sold online, you’ll need to add these tickets to your entry records in RallyUp. This will ensure that all entries are included when you draw a winner. 

Before You Begin 

• The Enter Physical Entries option will be available in Experience Management once your Experience is published. 
• If you’re adding Sweepstakes tickets, you’ll need to confirm that the donor was informed of the free entry option before they purchased their tickets offline. This helps you comply with local and federal laws and regulations.
• All free entries for your Sweepstakes must be mailed in using the free entry link in the official rules section of your Sweepstakes page. For more information, see this article: Understand: Sweepstakes Free Entries.  

Entry Numbers

The system will ask for the start and end numbers for the tickets that were sold for each person. If you’re using entry numbers printed on the tickets, you can input them manually. You can also have the system automatically assign entry numbers: 

To learn more about how entry numbers are automatically assigned, see this Knowledge Base article: How Are Entry Numbers Assigned?.  

Add Tickets One at a Time 

1. Go to MemberHub Fundraisers and log in. 
2. Select Experiences from the left menu.  
3. If you have chosen a list view, click on the Experience title. If you have chosen a grid view, click on the Experience image. 
4. Select Enter Physical Tickets. 
5. Click on Add tickets, then select Add single ticket purchase. 
6. The following form will appear in a pop-up window:  
7. Fill out the form to the best of your ability. The more information you provide, the more complete your records will be. 
8. When you’re done, select Save and close to exit out of the pop-up form, or select Save and add another if you want to enter more ticket entries.  

Import Multiple Tickets 

If you plan to sell many tickets offline, we recommend downloading our import template when your Experience starts. This will allow you to add all sales to the template and import them in just a few steps, rather than one at a time. 

1. Go to MemberHub Fundraisers and log in. 
2. Select Experiences from the left menu.  
3. If you have chosen a list view, click on the Experience title. If you have chosen a grid view, click on the Experience image. 
4. Select Enter Physical Tickets. 
5. Click on Add tickets, then select Import multiple ticket purchases.
6. This will bring up a pop-up window:
7. Follow the instructions in the pop-up step by step until you successfully upload all ticket entries.  
8. When you’re done, select Import. 

Good to Know 

If you have any issues importing multiple tickets, see this Knowledge Base article for troubleshooting tips: Tips and Troubleshooting for Import Errors.