Below are 2 sets of instructions. 1 for transactions less than 60 days old and the other for transactions, over 60days old, partial amounts, or bulk refunds.
In order to refund a complete transaction less than 60 days old within WePay, please complete the following:
1. Log in to WePay
2. Click Reporting on the left
3. Locate the payment you wish to refund and click the payment link
4. Click the Issue Refund button on the payment details page
5. Click the green Confirm button to the process the refund
In order to refund payments that are over 60 days old, partial amounts, or payments in bulk:
Please use this link to submit a WePay Support Request and let them know the following about each transaction you need to refund:
- WePay Transaction ID:
- Name of payer:
- Email address of payer:
- Date of payment:
- Total amount of payment:
- Full refund or partial amount to refund:
- Reason for refund:
If you have many refunds to do, you can create a spreadsheet with this data and send the spreadsheet to WePay. Alot of this data is available on your orders export.
Refunds typically return to the method of payment in 3-7 business days. Some card issuers may take longer than others to make the money available.
If the payment method doesn’t show the return in 3-7 business days, please provide a copy of the account statement from the date of payment through the seventh business day after the refund, to us firstname.lastname@example.org and we’ll be happy to investigate further.