In order to refund a transaction through WePay, please complete the following:
1. Log in to WePay
2. Click Reporting on the left
3. Locate the payment you wish to refund and click the payment link
4. Click the Issue Refund button on the payment details page
5. Click the green Confirm button to the process the refund
Refunds typically return to the method of payment in 3-7 business days. Some card issuers may take longer than others to make the money available.
If the payment method doesn’t show the return in 3-7 business days, please provide a copy of the account statement from the date of payment through the seventh business day after the refund, to us email@example.com and we’ll be happy to investigate further.