Who do I contact with questions? – MemberHub Help Center

Get the right help quickly with this list of where to look and who to contact for assistance.

Where to go for help	Type of help	Availability
Everyone can access the MemberHub Help Center	Search the MemberHub Help Center for anything you want to know more about, including step-by-step help articles, videos, and training sessions. YouTube Video Training Series to help get you started.	24 hours a day
Individuals and PTA Members, please contact your Local PTA Officers	School-related or PTA-specific questions. How to join or access your local unit's MemberHub site. Public store website url for local PTA memberships, donations, and more. Not receiving site emails or texts. How to join a specific hub. If you do not know how to contact your PTA Officers, your school office may be able to assist you.
Local PTA Officers, please contact your Council, District, Region, or State PTA Officers or email your MemberHub-Related State PTA Contact	Find out why and how your state PTA is using MemberHub. Help or questions about compliance requirements to remain in good standing. Provide local MemberHub site access. State/National dues-related questions. State or PTA-specific questions.
PTA Leaders and Site Administrators may contact MemberHub Support	PTA leaders and site administrators can email the support team or submit a support request online with any questions about MemberHub, WePay, or anything else! We will do our best to respond within 24 hours, excluding weekends and holidays.	Monday - Friday 9am-5pm EST/EDT
Pro and Premium Plan Site Administrators may access MemberHub Live Chat	For PTA administrators of organizations on the Pro and Premium plans only. Access the Live Chat button during operating hours at the top of your site. Not on the Pro or Premium plan yet? Learn more here!	Monday - Friday 10am-4pm EST/EDT

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