Who do I contact with questions? – MemberHub Help Center

Get the right help quickly with this list of where to look and who to contact for assistance.

Where to go for help	Type of help	Availability
Everyone can access the MemberHub Help Center	Search the MemberHub Help Center for anything you want to know more about, including step-by-step help articles, videos, and training sessions.	24 hours a day

Individuals and PTA Members, please contact your Local PTA Officers	School-related or PTA-specific questions. How to join or access your local unit's MemberHub site. Public store website url for local PTA memberships, donations, and more. Not receiving site emails or texts. How to join a specific hub. If you do not know how to contact your PTA Officers, your school office may be able to assist you.

Local PTA Officers, please contact your Council, District, Region, or State PTA Officers or email your MemberHub-Related State PTA Contact	Find out why and how your state PTA is using MemberHub. Help or questions about compliance requirements to remain in good standing. Provide local MemberHub site access. State/National dues-related questions. State or PTA-specific questions.

PTA Leaders and Site Administrators may contact MemberHub Support	PTA leaders and site administrators can submit a support request online with any questions about MemberHub, WePay, or anything else! We will do our best to respond within 24 hours, excluding weekends and holidays.	Monday - Friday 8am-4pm EST/EDT

Any MemberHub Site Administrators may access MemberHub Live Chat	For PTA administrators of organizations only. Access the Live Chat button via the blue help button on the button right of your site.	Monday - Friday 9am-3pm EST/EDT
Any MemberHub Site Administrators, may access Live and Recorded Workshops	For PTA administrators of organizations only. Visit this link: Daily Online Workshops	Check the link for the scheduled live workshops. Recorded workshops available 24/7.

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