Here’s a resource list for information and help on MemberHub and PTA operations, to help you get the right help quickly.
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Where to go for help
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Type of help
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Availability
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MemberHub Help Center
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24 hours a day
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School PTA officers
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- Email not delivered/received
- Resolving issues with or adding hub access
- Questions regarding local programs & payments
- Other school- or local PTA-specific questions
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State PTA officers
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- Resend welcome email for site access
- Good standing/compliance requirement questions
- State- or PTA-specific questions
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MemberHub Customer Support
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- PTA leaders can email us with any questions about MemberHub, WePay, or anything else!
- We will respond to email requests within 24 hours.
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Email: Mon - Fri
9am - 5pm ET
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- PTA leaders may also use our chat option for more immediate response (bottom right of help page)
- Please note: Chat may be turned off seasonally, based on volume and/or need
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Chat: Mon 3-6pm
Tu-Th 10am-6pm
Fri 10am - 2pm
(all times Eastern)
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MemberHub custom training
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- Individual 60-min training sessions can be scheduled for $125 per session.
- Recording of the session will be sent within 2 days.
- Must be scheduled a minimum of 3 days in advance by the account owner or PTA officer only.
- Email us to schedule at any time.
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Scheduled as needed
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MemberHub “concierge” onboarding
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- Want help getting set up, or want us to do it for you? Helping Hands plans begin at $99.
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Scheduled as needed
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