Parents/Members and Donors should contact their organization for any questions.
Local Organization Admins can contact MemberHub Support for technical questions.
Local PTA Admins can contact their state PTA, district, or region directors for PTA-related questions or visit the sessions page for further assistance.
Refer to the chart below for more of a breakdown of who to contact and when!
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Where to go for help
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Type of help
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Availability
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Everyone can access the
MemberHub Help Center
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- Search the MemberHub Help Center for anything you want to know more about, including step-by-step help articles, videos, and training sessions.
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24 hours a day
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Individuals and
PTA Members,
please contact your
Local PTA Officers
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- School-related or PTA-specific questions.
- How to join or access your local unit's MemberHub site.
- Public store website url for local PTA memberships, donations, and more.
- Not receiving site emails or texts.
- How to join a specific hub.
- If you do not know how to contact your PTA Officers, your school office may be able to assist you.
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Local PTA Officers,
please contact your
Council, District, Region,
or State PTA Officers
or email your
MemberHub-Related
State PTA Contact
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- Find out why and how your state PTA is using MemberHub.
- Help or questions about compliance requirements to remain in good standing.
- Provide local MemberHub site access.
- State/National dues-related questions.
- State or PTA-specific questions.
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PTA Leaders and
Site Administrators
may contact
MemberHub Support
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PTA leaders and site administrators can submit a support request online with any questions about MemberHub, WePay, or anything else!
- We will do our best to respond within 4 hours, excluding weekends and holidays.
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Monday - Friday
8am-6pm EST/EDT
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Any MemberHub
Site Administrators,
may access
Live and Recorded Workshops and 1:1 meetings
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Check the link for the scheduled live workshops.
Recorded workshops are available 24/7.
1:1 Meetings can also be booked from this link
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