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Who do I contact with questions?

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Melanie Paul
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Get the right help quickly with this list of where to look and who to contact for assistance.

Where to go for help

Type of help

Availability
Everyone can access the
MemberHub Help Center
  • Search the MemberHub Help Center for anything you want to know more about, including step-by-step help articles, videos, and training sessions.

24 hours a day

Individuals and
PTA Members,
please contact your
Local PTA Officers
  • School-related or PTA-specific questions.
  • How to join or access your local unit's MemberHub site.
  • Public store website url for local PTA memberships, donations, and more.
  • Not receiving site emails or texts.
  • How to join a specific hub.
  • If you do not know how to contact your PTA Officers, your school office may be able to assist you.
  

Local PTA Officers,
please contact your
Council, District, Region,
or State PTA Officers
or email your
MemberHub-Related
State PTA Contact
  • Find out why and how your state PTA is using MemberHub.
  • Help or questions about compliance requirements to remain in good standing.
  • Provide local MemberHub site access.
  • State/National dues-related questions.
  • State or PTA-specific questions.
  

PTA Leaders and
Site Administrators
may contact 
MemberHub Support
  • PTA leaders and site administrators can submit a support request online with any questions about MemberHub, WePay, or anything else!
  • We will do our best to respond within 24 hours, excluding weekends and holidays.

Monday - Friday

8am-8pm EST/EDT

 Any MemberHub
Site Administrators, 
may access
Live and Recorded Workshops and 1:1 meetings

Check the link for the scheduled live workshops. 

Recorded workshops are available 24/7.

1:1 Meetings can also be booked from this link
     

 

 

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