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How to Pay Your State Dues in MemberHub

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Ashley Miller
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State dues payments for memberships are payable directly to the state PTA via e-Check/ACH in MemberHub. This eCheck process is not connected to your merchant account used to accept credit card payments through your online store.

First time paying your state dues through MemberHub?
Check out this video for a walkthrough or follow the instructions in the full State Payments Guide, which also includes troubleshooting steps.

Follow these steps to pay your state dues:

  1. Go to Admin > PTA > State Payments. 
  2. Click Send Payment via eCheck/ACH.
    • To see which members are owed for before sending your payment, click on Show/Hide Members and they will be listed at the bottom of the page. 
      State_Payments_Send_Payment_via_eCheck-ACH-2.png

  3. Check the box to acknowledge the $1 transfer fee, and then click the Send Payment button.
    State_Payments_Send_Payment_Click_Box_and_Send.png
    Important: If you also see a check box to save your bank account for future state payments, this is either your unit's first payment via eCheck or your bank account information was not previously saved. Please go to the full State Payments Guide and follow the instructions there.

  4. You will get a confirmation number on your State Payments screen, which indicates your payment has been sent.
    State_Payments_Confirmation.png
    • If you do not get a confirmation message, click State Payments History to see if your payment shows as sent, and if not, submit a support request for assistance.
  5. Click State Payments History to see a list of all state payments for the current year -- print this page and circle or highlight the current payment to include with the paperwork for your files. If you also need to pay council dues per member, print two extra copies (one for the check request and one to include with the check you send to your council treasurer).

Payment Failed?: You will need to send your payment again. If you previously saved your bank information for state payments, the most common reasons for failed payments are: 1) the saved bank account has been closed and 2) your bank account is overdrawn.

New Bank Account?: If your bank information has changed and you owe the state for dues, click the link below the Send Payment box to remove the existing saved bank information before sending your payment. If you owe for dues and there is no link, your unit does not currently have saved bank information on file.

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