Here are some tips to help you figure out what may be happening to your emails.
The first place to check is your spam/junk folder.
If you find the email(s) - great!
If this happens consistently you can try the following:
1. Click on one of the messages
2. Setup a Filter for emails like this. Leave the address as is and other fields blank and create the filter to have these emails to go to your inbox.
Add MemberHub to your Contacts list
Sometimes email applications will drop an email without even allowing it through to your Inbox or Spam. Can you please add these email addresses to the Contacts list in your email application:
These are the three email addresses that all emails are sent from. Adding them to your contact list will ensure that your email application will allow our emails through to your Inbox.
Unfortunately, this won't help the emails already sent, however, it will help all of those going forward.
If you have followed the steps above and continue to have bounced emails:
- Let us know at email@example.com and we can assist you with making sure you receive future emails.
- Please include the email address that the emails are not coming from any what emails you believe you aren't getting. IE: The organization name and the hub those emails came from.