Do you know you are not receiving emails that you should from MemberHub? There are a few things you can try. Please make sure the emails can not be found in your spam/junk folder. Please add MemberHub to your contacts in your email client. and lastly, please make sure your email is correct in the MemberHub system by trying to login to your email address or asking your organization admins. More detailed steps on how to check these common reasons can be found below.
The first place to check is your spam/junk folder. Please go to your email client and check your spam and junk folders. You can search something like MemberHub to see if you can locate the lost emails. If you find them, move them to your inbox to help ensure they go directly there in the future.
Add MemberHub to your Contacts list
Sometimes email applications will drop an email without even allowing it through to your Inbox or Spam. Can you please add these email addresses to the Contacts list in your email application:
These are the three email addresses that all emails are sent from. Adding them to your contact list will ensure that your email application will allow our emails through to your Inbox.
If you have followed the steps above and continue to not get emails from MemberHub:
Please try logging into MemberHub at app.memberhub.com. If you can not login, this might mean your email address is incorrectly entered in your MemberHub site. Please contact your organizations admins. They can help update your email address in MemberHub.
Still having trouble?
Let us know at email@example.com and we can assist you with making sure you receive future emails.
- Please include the email address that you are not receiving emails at as well as the organization name or some message titles you have not received.