Note: We will continue to use Heartland as our payment processor through June 30th for all existing accounts already set up with Heartland. All new accounts will be with WePay. Units with existing Heartland accounts will need to update their Merchant Processing agreement before July 1st.
Who is the payment processor that MemberHub uses?
MemberHub uses WePay, a Chase company, to process all transactions. WePay is a payments processing website. They handle different transactions for a variety of reasons. From donation campaigns, to online merchants, to events, WePay is a great platform to start accepting payments online.
Do we have to use WePay or can we use any online payment platforms?
MemberHub is only integrated with WePay. All payments through MemberHub will be routed to your PTA checking account automatically and you will have a robust reporting feature inside your PTA portal for all transactions you originate.
Why is my social security number required and is it secure?
Completion of the merchant agreement is done on WePay's site that is embedded into MemberHub. MemberHub does not store, nor does it have access to your information in WePay. Your information is completely safe and secure.
WePay uses your social security number (“SSN”) as part of its identity verification program.
WePay verifies the identity of each user of the WePay service in order to manage risk and to comply with anti-money laundering laws. If you are an individual or sole proprietor, WePay will also use your SSN for any required tax reporting. If you are acting on behalf of a corporation or other organization with an Employer Identification Number (“EIN”), WePay will use the EIN for any required tax reporting instead. Check out our article on 1099-K reporting for more detailed information.
Even if you are acting on behalf of an entity with an EIN, WePay requires your SSN so that WePay can verify who you are and that you are authorized to act on behalf of the entity. All of the information you enter on WePay is kept safe by our bank-level security measures. You can read more about the security WePay offers here.
What is KYC Law and why is WePay requiring it?
The official ruling can be found at: https://www.federalregister.gov/documents/2016/05/11/2016-10567/customer-due-diligence- requirements-for-financial-institutions
As part of the FinCEN Final Rule, WePay will be required to collect personal data (outlined below) on all Beneficial Owner(s) ("Ownership Prong"), Individual(s) with Control ("Control Prong") and Individual(s) Opening the Account to ensure that proper due diligence for KYC compliance is conducted.