FAQs for PTAs

What is MemberHub?

MemberHub is an all-in-one communications platform that is used by PTA leaders and school families to enhance communications and increase volunteerism. With MemberHub you can:

    • Strengthen communications with parents and the rest of your community
    • Receive online payments for dues, donations, spirit wear, tickets and more
    • Manage all PTA good standing requirements and officer changes
    • Use signups for volunteer time slots or needed items with built in reminders
    • Email and/or text targeted audiences from everyone to one class to one person
    • Share files and photos in a secure environment
    • Organize your school calendar and automate event reminders
    • Create, manage and purchase classroom supplies through TeacherLists
    • Access a private online school directory
    • Install the MemberHub app on your smartphone for info on the go

What is required of me?

The only requirement is to use MemberHub to manage your PTA members, officers and good standing requirements. This portal will sync nightly with the state-level PTA database.

Will I have to use MemberHub for all communication services?

No. You are not required to use MemberHub for all communication and payment services. The only requirement is you use MemberHub to enter officers, complete submissions for audit, bylaws, budget and Form 990s as well as add all your PTA members each year.

Why you will want to use MemberHub for all your communications.

One site, one app for all your communications?! Messages, announcements, online payments, fundraising, signups, photos and more all in one place. No more switching between numerous apps for each of these tasks. MemberHub helps you simplify your life!

Is this tool only for PTA members? Can non-PTA members sign up to be on our MemberHub site?

No. This tool is for all your families, teachers and principals. We want everyone to get involved, even families who have not joined the PTA. BUT, we hope you'll use this tool to GROW the PTA membership and increase your parent engagement.

One site, one app for all your communications?! Messages, announcements, online payments, fundraising, signups, photos and more all in one place. No more switching between numerous apps for each of these tasks. MemberHub helps you simplify your life!

Think of the People tab as your email communication platform, inbox, etc.- how you reach/communicate with everyone at the school. The PTA tab is where you enter your PTA memberships which will also put the member's name and contact information into your email communication platform.

An example would be the PTA invites everyone (People tab) to their PTA event, but only a percentage of those invitees are actually paid PTA members (PTA tab). The goal is to invite/communicate to everyone, get them engaged and involved so they will want to join your PTA. You are making the PTA join process so much easier now by having everything in one place in the hope it will increase your membership numbers.

People generally want to receive information about the happenings at their child's school and can easily unsubscribe if they do not want to receive these communications.

What are the fees to use MemberHub and how does MemberHub make money?

MemberHub software is free to partnered PTA units. MemberHub makes money on small convenience fees on payment transactions, third party services and on sponsorship messages that are on emails and PTA MemberHub websites.

How much are the credit card fees with MemberHub?

Heartland, the payment processing company, and MemberHub charge in total 3.5% + $.50 per electronic payment. MemberHub receives 0.9% + $.20 per transaction and the rest goes to our payment partner, Heartland.

Similar services currently charge as much as 7% plus $.50 comparatively so MemberHub saves in fees over other services!

There are no fees from MemberHub for cash or check payments.

Who pays the fees with MemberHub?

All convenience fee charges are paid by the payer, not out of the proceeds of the PTA. The PTA does NOT incur the cost of the convenience fees.

How are the PTA dues routed electronically?

Upon electronic receipt of payment of any PTA dues, the portion that goes to the state PTA is automatically routed to their account and the amount to your local PTA is routed to your checking account. All donations go directly to your PTA. The PTA member record is also updated real-time so sending checks to the state PTA is a thing of the past when payments are received electronically!

Will the PTA Member still get a Membership card?

Yes. Each paid member will get a membership card automatically added to their user profile as well as a receipt of payment in their browser to print or save to their computer.

Who is the payment processor that MemberHub uses?

MemberHub uses Heartland School Solutions (MySchoolBucks) to process all transactions. HSS is owned by Global Payments which is one of the world’s largest merchant services companies.

Do we have to use Heartland or can we use online payment platforms?

MemberHub is only integrated with Heartland. All payments through MemberHub will be routed to your PTA checking account automatically and you will have a robust reporting feature inside your PTA portal for all transactions you originate.

Why you will want to use MemberHub payments.

Since the payments are processed by Heartland there is no need to use personal social security numbers! MemberHub makes changing board members, teachers and parents year after year easy. Using this function has the added benefit of automated upload of membership info and routing of dues to your state PTA and your school's PTA.

Why Heartland?

Heartland has excellent features for schools including school lunch payments and schools stores including a MSB Anywhere point of sale system that you can use as a cash register in your school for all events and items. We will be integrating features to include the ability to pay for school lunches if your school has MSB and create your personal PTA school store inside MemberHub later in 2017. Be on the lookout for more information!

What reports will I see in the admin section?

You will have access to a number of reports in the PTA Admin Console including membership info, payment transactions and more.

Will this replace what I do within my state-level PTA database?

Yes. You are required to use MemberHub to enter officers, complete submissions for audit, bylaws, budget and Form 990s as well as add all your PTA members each year.

How does SponsorShare work?

MemberHub is working with local and national sponsors who want to support schools and their communities. Some monies raised through this program will be used to support your school! Be on the lookout for more info.

Where will the sponsor messages be seen?

Sponsor Messages will be at the top and bottom of emails, inside the MemberHub site and on the iPhone and Android apps.

What if we don't want sponsorship messages?

If your Unit/Council wants to remove the sponsor messages entirely, then payment options exist for full use of MemberHub without sponsors.

Can we get our own sponsors?

YES! We would love to collaborate with you and your sponsors if they want to be in your communications. Touch base with our Community Engagement Team to learn more! Please contact support@memberhub.zendesk.com.

What sponsors are allowed/not allowed in the space?

Per our agreement with the state PTA, all content that is not in-line with PTA guidelines are restricted, those include content with alcohol, tobacco, firearms or have political affiliations.

What training is provided by MemberHub?

MemberHub will host a series of videos, webinars, self-guided tutorials and in-app guides. It is very easy to use and intuitive. Training resources can be found at support.memberhub.com.

Will the teachers have to use it?

No. Teachers do not have to use it however we have found the teachers and parents get the most benefit and involvement when they do. Many teachers love using MemberHub and find it is much easier than similar classroom communication tools.

Will the Principals have to use it?

No. Principals however can have a great method in which to communicate with families and we have a built in Twitter feed that could be their voice to all families.

How do we structure our school with MemberHub?

Every school is set up a little differently. Elementary, middle and high schools have very different needs when it comes to communication levels. You can find templates here to help schools establish their hierarchy of hubs.

Who should be a site administrator? Can anyone create a hub? Do we need to make all committee chairs admins?

We advise all incoming officers/admins to limit the number of site administrators during the first year of use. As your site grows you may need to add additional site administrators such as a technology chair or treasurer.

Who is the Account Owner?

By default the PTA President is the Account Owner for MemberHub. Determine if you want someone else to be the Account Owner for the ongoing management of your overall school MemberHub site. This could be a MemberHub chair, communication chair or technology chair. If so, please go to the Settings tab and click on Administrators. Find the administrator you want to make Account Owner and click on the Make Account Owner button next to their name. If they are not an existing administrator, you will need to add them by clicking on the Add Administrator button at the bottom. If the existing Account Owner is unavailable, please email support@memberhub.zendesk.com.

Are there privacy settings?

Yes. Only people who are approved can get into the site. As a PTA administrator, you have complete admin control and can give control to only those you want. All personal information and notifications settings can be self-managed by each parent and you can be as public or private as you want.

How is this FERPA Compliant?

Since each user “Opts-In” to MemberHub, this maintains compliance with FERPA standards.

How do we get all our families into the system?

There are a number of simple ways to add users. You can provide a link to your Site Joins page via email, paper or text. Add users manually or add people with emails addresses following instructions here.

Is there an iPhone and Android app?

YES! There is a Apple iOS and Android app. Go to the app store and download MemberHub for free!

What future features may be included in MemberHub?

MemberHub is always looking to improve the experience for our PTA leaders and parents. We want to include new technology in our platform to make life easier to be a parent. Some ideas include school stores, permission slip capabilities and bus tracking. Send us ideas as well! Your input is invaluable to the success of MemberHub and your Unit/Council.

How do I contact MemberHub folks?

Please contact MemberHub support at support@memberhub.zendesk.com.

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